Job Title: Account Specialist
Job Summary
The Account Specialist, (AS) is an integral member of the client service team. The primary responsibility of this position is to provide a higher level of support for building and maintaining our key client relationship, and to provide advanced administrative support to the account team in all its efforts. This support has significant impact on meeting RevSpring’s goals and objectives and contributes substantially to maintaining its leadership in the revenue cycle management industry. The AS is responsible for managing long term projects and interacts regularly with various members of the account team. The Account Specialist is expected to consistently provide outstanding customer service as well as support client needs and help to meet goals within the organization.
Essential Functions
- Expanding knowledge of Account Management profession
- Developed business acumen skills and regularly applies to work
- Developing knowledge of industry and business principles.
- In-depth customer knowledge to provide appropriate solutions to customer needs.
- Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.
- Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
- Demonstrates solid proficiency utilizing systems, tools and procedures to accomplish job, including platform tools, CRM & ticket tools."
- Has a general understanding of the definitions, cultural, political, organizational and disciplinary perspectives of the health care or ARM industry.
- You understand key concepts, terminology, issues, and challenges associated with the health care or ARM industry, and some strategies employed to meet some of those challenges.
- You identify with the main sectors of the health care or ARM industry and its business drivers and can articulate the key aspects of the industry business model, its competitive environment and the current trends in the industry.
- You can link industry challenges to RevSpring solutions and discuss with peers. You have a good understanding of the role of technology in the health care and ARM industry."
- Works with minimal direction.
- Work is guided by operational objectives and priorities of assigned customer base account manager.
- Refers to established policies and precedents as needed.
- Assumes responsibility to improve service, efficiency and quality of work.
- Will be responsible for specific tasks and their objectives.
Minimum Requirements
Specific Job Skills:
- General computer knowledge
- MS Office experience
- SalesForce experience a plus
- Strong, positive and influential team player
- Ability to work independently and maintain technical expertise and aptitude with web-based applications
- Must have strong interpersonal skills
- Demonstrated ability to manage multiple accounts and tasks
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines
- Remain calm and professional in all situations, and have an unprecedented sense of urgency
- Highly organized and detail-oriented
- Must be able to work independently with a high level of self-motivation and enthusiasm
- Recognize problems, identify possible causes and resolve routine issues
- Team player with a “can do” attitude that can work in a fast-paced, ever-changing environment
- Ability to establish and maintain a professional atmosphere for colleagues, clients and customers
- Analytical – Understand multiple data formats; Synthesize complex information; Collect and research data; Use intuition and experience to complement data; Design work flows and procedures.
- Attendance/Punctuality – Consistently at work; Ensure work responsibilities are covered when absent; Arrive to meetings on time.
- Change Management – Propose appropriate work process changes
- Dependability – Demonstrate strong sense of ownership; Take responsibility for own actions; Keep commitments.
- Initiative - Undertake self-development activities; seek increased responsibilities.
- Innovation - Display original thinking and creativity; Meet challenges with resourcefulness; Generate suggestions for improving work; Develop innovative approaches and ideas.
- Leadership – Demonstrate confidence in self and others while exhibiting strong interpersonal skills.
- Oral Communication - Speak clearly and persuasively; listen and get clarification; Respond well to questions; Demonstrate exceptional group presentation skills.
- Planning/Organizing – Prioritize and plan work activities; Use time efficiently; Plan for additional resources; Set goals and objectives; Develop realistic action plans.
- Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Exhibit excellent judgment and discretion; Ability to handle multiple priorities simultaneously, and meet deadlines.
- Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
- Quality - Demonstrate exceptional accuracy and thoroughness; Actively look for ways to improve and promote quality; Monitor own work to ensure quality.
- Written Communication - Write clearly, professionally and informatively.
- Up to 10% travel may be required
Education: Bachelor’s Degree or equivalent work experience
Experience
- 2+ years in a technical customer service role
- Knowledge of healthcare data and file formats helpful (Cerner, EPIC, eCW)
- 2-5 years’ experience in customer service, client service or client success role
Supervision: N/A
Certifications: N/A
Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.
