Ecolab is looking for a customer service representative to provide critical support to our customers during the sales process. As the
Customer Service Representative, you will function as the liaison between our supply chain, sales and purchasing teams to answer customer questions and concerns while providing real-time assistance quickly and efficiently.
What You Will Do
- Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
- Responsible for managing orders through the entire life cycle (order entry to invoice).
- Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
- Arrange appropriate logistics when necessary, shipping and tracking.
- Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate.
- Be able to work in a fast-paced environment while handling high volume email communications.
- Be able to work collaboratively with a team and on your own.
- Self-motivated, proactive, problem solver.
Minimum Qualifications
- Bachelor’s degree or high school diploma and 2 years of robust customer service experience
- Experience working with Microsoft Word, Excel, and Outlook
- Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week).
Preferred Qualifications
- Excellent written, verbal and communication skills
- Be self-motivated, results oriented, and proactive.
- Understanding of chemistry or other sciences
- Experience with SAP or other ERP systems.
Annual Or Hourly Compensation Range
The pay range for this position is $44,500.00 - $66,700.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans With Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
