About The Role
Yardi is currently seeking a dynamic and experienced Consultant to play a crucial role in training clients, supporting software implementations, and fostering strong client relationships for our Senior Living product suite. In this role, you'll partner with clients to provide consultative guidance, streamline implementation, offer ongoing support, and deliver tailored solutions. Enjoy a collaborative environment while playing a key role in transforming the senior living experience with Yardi’s cutting-edge technology.
What You’ll Do
- Ability to travel up to 25%.
- Analyze Client Needs: Utilize your keen attention to detail to assess and interpret client operational needs, identifying the best software products and services to meet their business and process goals.
- Advise Clients: Leverage your strong interpersonal skills to guide clients on enhancing or expanding their use of software, ensuring they gain maximum value.
- Build Alliances: Establish and maintain robust relationships with clients, ensuring high levels of satisfaction and retention.
- Resolve Issues: Analyze and resolve software functionality and reporting problems, ensuring smooth operations for clients.
- Manage Integrations: Oversee ongoing software integrations, maintenance, and updates in collaboration with clients.
- Lead Implementations: Guide clients through the entire software implementation process, from setup to integration, determining initial system configurations.
- Ensure Success: Perform or assist with testing, data mapping, conversion, user training, and other services to guarantee successful software deployment.
- Conduct Meetings: Facilitate and participate in client meetings, providing expert counsel to instill confidence in software use.
- Enhance Processes: Conduct system and business process reviews, identifying inefficiencies and recommending productivity improvements.
- Proactive Support: Address potential client concerns preemptively and enlist support for complex client requests and issues.
- Document Solutions: Develop and document solutions and best practices for a solutions repository.
- Advise Best Practices: Offer recommendations on best practices relevant to clients' use of products and services.
- Identify Opportunities: Recognize and refer opportunities to sell additional products and services to existing clients.
- Collaborate Internally: Work closely with client services, programmers, marketing, and sales teams to meet client needs and maintain high customer service standards.
- Advise Development: Provide feedback to the development team on product functionality.
Who You Are
- Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
- Five plus (5+) years of experience in software or business process consulting or equivalent consulting experience interacting with customers.
- Proven ability to manage projects with multiple touch points.
- Proven client-centered commitment and focus.
- Proven ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
- Independent, sound decision-making, critical thinking, and problem-solving skills.
- Excellent written and oral communication skills.
- Client-centered commitment and focus.
- Excellent interpersonal skills.
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients.
- Ability to think and act strategically by visualizing new possibilities, challenging assumptions, and recommending the implementation of new ideas or strategies.
- Proficiency in Microsoft 365 desktop applications.
Real Estate Runs On Yardi. About Us
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover The Yardi Difference
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
Join us in delivering top-notch consulting services and making a significant impact on the success of our Senior Living clients. If you're ready to use your expertise to drive positive outcomes, we want to hear from you!
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
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