Patient Care Coordinator - Erlanger, KY

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Location: 600 Rodeo Dr. Erlanger, KY 41018

Position Schedule: Monday through Friday from 9am-5pm

Primary Responsibilities

• Engage with local team for regulatory surveys
• Organize/Schedule Nursing Agency Patient Services/Appointments
• Verify referral approval prior to scheduling appointments
• Ask patient questions to verify patient data or needs for scheduling
• Manage patient referral process (e.g., review for duplicates, ensure referral is sent to appropriate agency)
• Engage physician to obtain or provide information related to patient care (e.g. clarifying orders/notes)
• Maintain open communication and rapport with physicians to promote patient services/care
• Screens/forwards incoming calls from patients, nursing agencies, physicians, and health plans
• Demonstrate Business/Industry Knowledge
• Demonstrate understanding of Federal privacy regulations (e.g., HIPAA)
• Demonstrate knowledge of safety guidelines/practices (e.g., OSHA)
• Demonstrate knowledge of basic medical terminology and human anatomy to document patient information using standard language/medical terminology
• Demonstrate understanding of managed care policies/procedures that apply to agency patient care
• Demonstrate understanding of managed care practices/contract provisions to evaluate appropriateness of services (e.g., contracted providers, financial implications, relevant regulations)
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 1+ years of healthcare experience
• 1+ years of customer service experience
• 1+ years of call center experience
• Intermediate level of proficiency with Microsoft Office
• Must be 18 years of age or older
  
  

Preferred Qualifications

• Experience working as a Medical Assistant
• Ability to manage multiple technology systems
  
  

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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