Vice President, Patient Solutions is responsible for leading the strategic vision our Patient Solutions operation. A key value in this role is being customer centric; working closely with management and provide the vision to continually innovate and improve the service strategy in alignment with the changing needs of business and customers.
Requirements
DUTIES AND RESPONSIBILITIES:
Oversees the customer and patient solutions department and generates value proposition for clients
Develops, maintains, and ensures production and quality standards, such as response and call handle times, are met and audit outcomes
Maintains appropriate staffing to ensure service levels are met across all product segments, smooth transition for new customers, and minimal impact to existing customers
Evaluates systems, policies, and procedures, and drives changes to accomplish the organization's and departments' objectives
Maintains strong internal control procedures in order to safeguard company assets
Assists in the solution of problems that affect the service, efficiency, and productivity of the team
Performs other related duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
Direct and indirect employees within the department(s)
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
Bachelor's degree in business, health care administration, or a related discipline preferred
10 years of experience and a demonstrated track record of accomplishments in a patient services or similar call center
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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