As a
Fulfillment Analyst, you will play a vital role in ensuring that customer orders are processed accurately and efficiently. You will support the fulfillment rep's and vendors in various activities, such as order processing and administration, which contribute directly to customer satisfaction. This role is an excellent starting point for those looking to build a career in operations management.
In this position, you will report to the Associate Director, Fulfillment and work a hybrid schedule (two days in office, three days from home).
Responsibilities:
- Assist in order entry and data input tasks.
- Perform basic administrative tasks such as filing and documentation.
- Support the network of reps and vendors in corporate annual report filings.
- Monitor activity and notify supervisors of discrepancies.
- Coordinate with third-party vendors for small order tasks.
- Maintain accurate records of orders.
- Ensure orders are processed following company standards.
- Assist in routine inventory audits.
- Contribute to demand planning by gathering basic data.
- Support the preparation of operational documents.
Skills:
- Attention to Detail: Ability to maintain accuracy in order entry.
- Basic Computer Skills: Proficiency with basic office software for data entry and documentation.
- Communication: Clear verbal and written communication skills for interacting with team members.
- Time Management: Ability to manage time effectively to meet order processing deadlines.
- Customer Service Orientation: Basic understanding of customer satisfaction principles.
- Problem Solving: Basic troubleshooting skills for minor issues in order processing.
- Inventory Monitoring: Ability to spot discrepancies and report them.
- Collaboration: Willingness to work as part of a team to achieve fulfillment goals.
Benefits:
A comprehensive benefits package that begins your first day of employment.
Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters:
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
Compensation:
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $63,150 - $87,250
