IT site Operation & Reliability Engineer

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Role

IT Site Operations and Reliability Engineer

Tower

Segment IT

Sub-Tower

MRM

Role Level

Specialist (Grade 16)

Summary:

At Baxter, we’re passionate about building software that solves problems. We count on our IT Site

Reliability Leads to empower users with IT services, solutions and operations essential to their day-to-day productivity, enabling them to pursue Baxter’s mission to save and sustain lives.

The IT Site Reliability Lead is responsible for ensuring that all IT services, solutions and operations are delivered with quality, timeliness and reliability. This role will require a combination of technical, analytical, and problem-solving skills, and works closely with IT and business leaders at the site, at Global IT Centers, and at locations around the world.

Essential Duties and Responsibilities:

• Deliver site IT services in line with quality, reliability and cost expectations.
• Responsible for Margin Improvement Projects delivery.
• Monitor site incidents and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed while coordinating with AMS partner.
• Ensure that critical site applications are available, patched and backed up and enabled by business and system owners.
• Own the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows.
• Collaborate with supporting partners and IT teams including onsite support, remote desktop support, IT outsourcing partner to maintain IT site reliability targets.
• Improve site digital literacy, organization IT change management and IT updates as required to support enterprise initiatives.
• Perform quality activities, Impact assessment, Risk assessment, NCR, CAPA for IT systems & provide IT support for instrument / equipment qualification etc.
• Administer system backups, check daily status, troubleshoot issues, perform root cause analysis, and resolve problems.
• Monitor and maintain the health of Datacenter and hub rooms.
• Coordinate with vendors and the Baxter global team for support and upgrades.
• Collaborate with Global IT Teams, Partners & vendors to ensure IT support is provided during audits.
• Coordinate with procurement & finance to ensure timely material delivery & invoice verification, approval & track & manage site IT assets.
• Coordinate, implement and maintain IT SOPs and policies at site.
• Life cycle management of IT assets in coordination with Global SME.

Qualifications and Experience:

• 5+ years of experience in pharma manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
• Should have experience in facing corporate audits & regulatory audits for IT SOP (MHRA, USFDA, TGA, ANVISA, INVIMA etc.), demonstrating the effectiveness and efficiency of IT processes and controls.
• IT software or hardware implementation experience including management of on-prem systems & data centers.
• Proven experience working across functions and levels to drive site level IT results.
• Working in a multicultural and global environment shall be a preference.
• Self-learner, self-starter.
• Should be able to train & provide KT to team members & AMS partners.

Education and/or Experience

• Any graduate with relevant work experience.
• Strong knowledge of IT Infrastructure, network, server (Acronis, Print Server, Winlock Server), storage, manufacturing applications, PowerApps, Trackwise, TcU, Controlled Form Systems, cloud technologies etc.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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