Description
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
In this role, you will manage and direct all activities at an operations level or manufacturing cell, maintaining a high level of customer satisfaction. Responsible for business key performance indicators. Provide direction on design and development activities to improve, modify or design new processes or equipment. Direct key manufacturing projects, processes and performance reports, data and analysis. Communicate information to the customer as well as affected departments. May be responsible for ensuring the effective management and development of staff, including timely feedback on performance, including champion adherence to West policies and procedures.
Essential Duties And Responsibilities
- Develops and implements policies and procedures for production operations
- Plans, examines, analyzes, and evaluates production operations
- Prepares production reports, reviews operating and financial data and makes recommendations for improvements
- Evaluates work performance and initiates personnel actions such as recruitment, selection, promotions, transfers, and disciplinary measures
- Resolves grievances, investigates customer complaints, and proactively participates in problem resolution
- Directs and coordinates work and production schedules and general department activities through subordinates
- Lead continuous process improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste within the production environment
- All interactions, workflow, productivity levels, and quality standards are implemented with a “Customer Service” approach to both internal and external customers
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Exhibits regular, reliable, punctual and predictable attendance
- Other duties as assigned
- Commercial leadership and management of the customers allocated, including full PandL responsibility for all operational aspects
- Lead and drive the highest standards in operational performance in the development, tracking and reporting of business key performance indicators
- Build and maintain an excellent working relationship with the customer in the successful delivery of all client related projects (on time, within budget and in accordance with customer requirements/specifications).
Additional Responsibilities
Education
- Bachelor's Degree in relevant engineering discipline required and
- Master's Degree in relevant engineering discipline preferred
Work Experience
- Minimum 8 years related experience required and
- 5-10 years of experience working with injection molding processes preferred
Preferred Knowledge, Skills And Abilities
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the company’s safety policy at all times
- Able to comply with the company’s quality policy at all times.
- Strong analytical and problem solving skills
- Excellent commercial acumen and customer relationship building skills
- An ability to lead in matrix structure multiple projects on-time to budget
License and Certifications
Travel Requirements
5%: Up to 13 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.
