Account Manager

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Position Overview

Join TraceLink’s dynamic Account Management team and drive the success of our fast-growing small and mid-size customers! As an Account Manager, you’ll play a key role in helping businesses digitize their supply chains by identifying the right solutions and building strong, lasting partnerships.

What You’ll Do:

• Own and grow customer relationships, ensuring high retention and satisfaction.
• Engage with C-suite leaders to align their vision with TraceLink’s solutions.
• Achieve renewal and upsell targets by delivering real value to customers.
• Manage the full sales cycle—from initial outreach to contract negotiations.
• Develop and execute a strategic growth plan for your territory.
• Collaborate with marketing, business development, and solution consultants to drive success.
• Lead sales processes, showcase TraceLink’s solutions, and highlight our unique value.
  
  

Responsibilities

• Develop and execute sales strategies in collaboration with the team and leadership.
• Drive customer retention and satisfaction by building strong relationships.
• Achieve quarterly revenue targets with a structured sales plan.
• Deeply understand customer challenges to offer tailored solutions.
• Handle customer requests efficiently to boost retention.
• Manage and track your sales pipeline, including forecasts and key opportunities.
  
  

Who You Are:

• A results-driven sales professional with a growth mindset and strong curiosity.
• A relationship builder who thrives in a fast-paced, team-oriented environment.
• A strategic thinker who can navigate complex sales and drive business impact.
  
  

If you're ready to take on a high-impact role with a company leading the way in supply chain digitization, we’d love to hear from you!

Skills You’ll Develop

• Lead impactful meetings, presentations, and product demos with decision-makers.
• Master MEDDIC, Ascender & Force Management sales methodologies.
• Leverage cutting-edge tech & AI tools to enhance sales performance.
• Strategize and execute demand generation activities within your accounts.
• Craft compelling proposals showcasing TraceLink’s unique value and market leadership.
• Collaborate with a knowledgeable team to share insights and stay ahead of industry trends.
  
  

Skills And Qualifications

• 2+ years sales experience (inside or outside sales) or 2+ year customer success management/renewal
• Strong Business acumen
• Previous sales experience in a SaaS and/or Cloud software environment and able to demonstrate building and executing of a sales plan to achieve target
• Ability to work both independently and as a part of the TraceLink team
• High proactivity, independence and drive in coordinating your job and achieving your results
• Demonstrated understanding of and success in the sales life-cycle: prospecting, qualifying, overcoming objections and closing sales
• Outstanding verbal, written, organizational, and interpersonal skills
• Ability to perform in a fast-paced, challenging and dynamic startup environment
  
  

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.