Job Description
Position Summary
This position will need to learn, understand, and follow the written processes necessary for Infusion Pump Service operations, including repair, rework, refurbishment, out of box failures analysis and complaint investigations. They will need to learn key aspects of the Service process, including PCI (Product Complaint Investigation) analysis and device history investigation.
Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs. This person must be able to operate the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis/repair activity is properly recorded.
Essential Duties & Responsibilities
- Will perform routine and work related to the repair, rework or refurbishment of medical devices.
- Troubleshoot and analyze customer device returns to problem solve root cause issues, working with Senior or Lead Technicians or the Supervisor or Manager as needed
- Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance) and ICU’s QMS.
- Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.
- Work with Manager and QA to identify and resolve process and/or product non-conformities.
- Clean the assigned work area on daily basis to maintain clean work environment.
- Work on special projects as they arise.
Knowledge, Skills & Qualifications
- Demonstrate initiative and good teamwork skills
- Experience with cGMP, process, and product knowledge a plus
- Verbal and written communication skills
- Ability to read, understand, and follow complex written procedures
- Quality and results oriented
Education And Experience
- Must be at least 18 years of age
- High School diploma or GED equivalent
- A.S. degree in a technical discipline preferred, or equivalent experience
- Minimum of 2 years of industry experience in a high-tech manufacturing or servicing environment
Physical Requirements And Work Environment
- Job duties are performed in a service repair hub environment
- Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
- Must be able to lift 25 lbs.
- Typically requires travel less than 25% of the time
About Us
ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're Ready To Bring You Consistent Quality, Innovation, And Value In More Areas Than Ever. Our Focus Allows Us To Bring You
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
ICU Medical EEO Statement
ICU Medical is committed to fostering a diverse, inclusive, and equitable work environment. As an Affirmative Action and Equal Opportunity Employer, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender identity, gender expression, gender reassignment, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
ICU Medical EEO Policy Statement
OFCCP Equal Opportunity Posters
- “Know Your Rights” Poster
- Pay Transparency Nondiscrimination Provision
ICU Medical CCPA Notice to Job Applicants
