Training and Customer Satisfaction Specialist

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:

ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

• Medical, dental, and vision benefits or Health Spending Account
• Company-paid life/ADD insurance
• RRSP/DPSP
• Flexible work schedule and generous paid time off
• Employee referral program
• Competitive salary
  
  

Summary of Position:The Training and Customer Satisfaction Specialist manages the implementation and optimization of ARxIUM solutions, including RIVA IV automation. They deliver training, ensure smooth go-lives, address client queries, and build relationships with stakeholders. The role also involves identifying new business opportunities and providing feedback for product development.

Essential Functions:

• Serve as the lead point of contact for all customer account management matters, ensuring strong, long-lasting client relationships
• Act as the internal contact for key accounts, building rapport with clients to address their ongoing needs and concerns
• Participate in the development and delivery of training programs, including creating, updating, and reviewing course materials
• Conduct instructor-led training sessions for both customers and employees
• Execute job activities in compliance with regulatory and cGMP requirements
• Communicate the progress of initiatives and customer satisfaction metrics to stakeholders
• Drive customer satisfaction by setting performance metrics, gathering data, and providing regular feedback
• Forecast and track key account metrics and identify growth opportunities
• Understand and document the client’s environment, processes, and challenges to ensure tailored solutions
• Assist with complex client requests or issue escalations, ensuring quick and effective resolution
• Travel to key accounts (up to 40%) for business reviews, training, feedback, and issue resolution
• Responsible for project planning, communication, implementation, and accountability across all stages
  
  

Desired Skills and Experience:

• IV compounding experience is required
• Proven ability to communicate, present, and influence key stakeholders effectively
• Strong proficiency in Microsoft Office (Word, PowerPoint) with intermediate to advanced computer skills
• Demonstrated experience in delivering client-focused solutions that address customer needs
• Exceptional listening, negotiation, and presentation skills
• Outstanding verbal and written communication abilities
• Skilled at prioritizing and executing tasks in high-pressure situations, adapting to shifting priorities and managing a dynamic workload
• Strong analytical and problem-solving abilities
• Familiarity with Salesforce.com is a plus
• Experience in a Regulatory/cGMP environment is an asset
  
  

Education and Experience:

• A pharmacy technician, along with relevant experience and a strong pharmacy background, is required.
• Alternatively, an equivalent combination of education (Biology, Chemistry, Biochemistry) and experience will be considered
  
  

WE would love to meet you!

ARxIUM

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