The job profile for this position is Account Management (Non-IC) Senior Associate, which is a Band 3 Senior Contributor Career Track Role.
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Job Objective:
Responsible for owning the ongoing relationship and 340B program for a group of Verity Solutions pharmacy accounts. Serve as a subject matter expert for Verity Solutions contract pharmacy and VHUB program and services.
Duties and Responsibilities:
- Develop ongoing relationships with assigned portfolio of accounts. Serve as the primary contact in proactively supporting the accounts’ 340B programs to maximize savings and compliance. Strong focus on the purchasing/ procurement, invoicing, and financial reconciliation activities of assigned clients.
- Deliver excellent customer service. Respond timely and completely to customer communications, proactively offer training, and anticipate customer needs.
- Listen to customer feedback to identify actionable opportunities for product or service improvements.
- Establish routines to monitor data metrics, data feed mechanics, settings, and financial results of assigned accounts.
- Analyze, interpret, and communicate to each account their ongoing program results. Formulate and deliver insights and recommendations that maximize Pharmacy program performance and Verity Solutions revenue.
- Proactively investigate and seek support with data questions and anomalies. Collaborate across teams to ensure the appropriate resources are mobilized to address client needs.
- Consistently plan, schedule, and deliver trainings, business reviews, and program updates to customers at an agreed-upon frequency, applying core Verity standards as well as unique client expectations for each account.
- Utilize department tools to complete work, such as document- and project-management platforms in use by the team.
- Leverage all educational and training resources available to maintain knowledge of features and functions of the software. Take personal accountability for recognizing areas of development and addressing those with supervisor.
- Support and promote the Verity Solutions values through positive interactions with both internal and external stakeholders.
Experience, Skills and Qualifications:
- BA or BS in Business or related field or equivalent work experience.
- 3+ years in a customer support, technical support, or SaaS account management position.
- Experience working in a pharmacy setting a major plus; experience in the 340B space a major plus.
- Strong verbal and written communication skills. Proven ability to calmly lead difficult conversations with all levels of stakeholders.
- Aptitude to analyze data issues.
- Strong experience and comfort level with MS office products, especially Excel.
- Comfortable in an environment where regular learning of new software functionality and best practices for its use is the norm.
- Ability to be a self-starter, including strong multi-tasking capability, track record of managing multiple shifting priorities and details in a fastpaced, delivery-focused environment.
- Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 62,700 - 104,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
