Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Creative Operations Senior Manager
We are looking for a Creative Operations Senior Manager to join the Brand & Performance Team within our Marketing division. In this role, the Creative Operations Senior Manager will be responsible for leading and optimizing our creative processes. This role will be pivotal in ensuring that our creative team operates efficiently and effectively, delivering high-quality work that aligns with our brand vision and business objectives. This individual will have a keen eye for detail, the ability to foster collaboration across teams, a strong background in creative project management, managing campaigns across digital, print, video, and event design.
The Team: The Brand and Performance Marketing team encompasses brand strategy and experience, creative services, go-to-market content, paid media, and website strategy. Our team is entrusted with devising, producing, introducing, and refining superior go-to-market strategies from branding through to demand generation. Our ultimate goal is to successfully position athenahealth as the most admired and considered company in our category.
Job Responsibilities
Process Optimization: Develop, implement, and refine creative workflows and processes to enhance efficiency and productivity within the creative team.
Project Management: Oversee the planning, execution, and delivery of creative projects, identifying potential roadblocks, ensuring they are completed on time, within scope, and within budget.
Resource Management: Allocate creative team members and other resources effectively across projects, ensuring the right people are working on the right tasks at the right time.
Stakeholder communication: Facilitate clear communication between creative teams, stakeholders, and other departments to align on project goals and expectations.
Collaboration with stakeholders: Work closely with cross-functional teams to ensure creative initiatives are aligned with athenahealth’s marketing goals and reflect a responsible use of creative resources.
Collaboration with Project Management team: Work closely with the Project Management team to ensure adequate resources and efficient workflows across creative requests.
Innovation: Stay abreast of industry best practices, bringing innovative solutions to enhance the creative workflow management process.
Typical Qualifications
Bachelor’s degree in Business Administration, Operations Management, Marketing, Communications, or related fields.
7+ years of experience in creative operations, project management, or a similar role, preferably within a marketing agency or a large, fast-paced client-side environment.
Proven track record of managing complex creative projects. Strong understanding of creative processes, project management methodologies, and resource allocation.
Exceptional communication, interpersonal, and organizational skills, with a collaborative mindset.
Ability to manage, track, and ensure success of work across a high-volume in-house creative studio.
Proficiency in project management software and tools (Monday.com experience an added bonus).
Experience working in a complex industry (healthcare, finance, insurance, tech) is a plus
About athenahealth
Here’s ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
