The Role
This role is an exciting opportunity to be a critical part of the talent engine fueling a high-growth organization that is radically transforming the biotech industry. We are seeking a Senior Network Operations Engineer primarily responsible for handling operations process improvements, daily operations requests, Tier 1- 3 escalations as needed to ensure our global network remains stable, well-monitored, and efficient. Reporting to the Senior Manager - Network Operations, you will play a pivotal role in incident response, daily operations, and process optimization.
Here’s What You’ll Do
- Daily Network Operations & Support:
- Oversee Tier 1 and Tier 2 network operations, ensuring prompt incident response, effective troubleshooting, and timely resolution of service requests.
- Serve as an initial escalation point for Tier 3 issues, providing detailed analysis and facilitating seamless handoffs to the Network Engineering team where required.
- Maintain and update standard operating procedures (SOPs), troubleshooting documentation, and playbooks to enhance team self-sufficiency.
- Network Monitoring & Performance:
- Continuously monitor network performance using observability tools to detect and remediate issues proactively.
- Collaborate with monitoring teams to optimize alerting mechanisms and ensure full visibility across global network sites.
- Track network performance metrics and contribute to regular performance reviews and reporting initiatives.
- Incident Management & On-Call Support:
- Participate in on-call rotations, ensuring 24/7 coverage and rapid response for critical network incidents.
- Act as a key contributor in incident management, coordinating with cross-functional teams during major outages and facilitating post-incident reviews and root cause analyses.
- Vendor & Process Collaboration:
- Assist in managing vendor support contracts and work closely with third-party service providers to ensure efficient issue resolution.
- Partner with the Service Manager and other stakeholders to drive process improvements, enforce SLAs, and optimize change management practices.
Here’s What You’ll Need (Basic Qualifications)
- 7+ years of experience in network operations or a related field, with a strong focus on Tier 1/2 support and incident management
- Proven expertise in monitoring network performance, troubleshooting issues, and managing daily operations in a 24/7 global environment.
- Solid technical background in network fundamentals including routing, switching, and basic network security principles.
- Proficiency with network monitoring tools and ITSM systems to manage incidents and service requests.
- Excellent problem-solving skills, strong communication abilities, and a customer-first mindset.
Here’s What You’ll Bring to the Table (Preferred Qualifications):
- Experience working in GxP-regulated environments is a plus. If no prior GxP experience, the engineer should be capable of quickly learning GxP requirements and applying best practices for compliance in network operations.
- Experience in high-growth industries such as biotech, pharmaceutical, or healthcare.
- Advanced knowledge of network observability platforms (e.g., Splunk, SolarWinds, etc.) and hands-on experience with ITSM tools (e.g., ServiceNow, JIRA).
- Industry certifications such as CCNA/CCNP or equivalent network operations credentials are a plus.
- A proactive, innovative mindset with a passion for continuous improvement and operational excellence.
- Demonstrated ability to collaborate effectively with cross-functional teams and manage vendor relationships.
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.
- Best-in-class healthcare coverage, plus a suite of voluntary benefit programs to support your unique needs
- A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
- Lifestyle Spending Accounts to personalize your well-being journey
- Family planning and adoption benefits
- Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
- Savings and investment opportunities
- Location-specific perks and extras
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.
Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO Employer)
