The Role
This role is an exciting opportunity to be part of the team driving excellence in network service delivery for a high-growth organization transforming the biotech industry. We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the Senior Manager - Network Operations, you will help ensure our global network remains stable, well-monitored, and efficient.
Here’s What You’ll Do
- Daily Network Operations & Support:
- Monitor and maintain Tier 1 and Tier 2 network operations, ensuring prompt incident response, effective troubleshooting, and timely resolution of service requests.
- Assist in the escalation process by gathering initial details and transferring unresolved issues to the Network Engineering team as needed
- Follow and update standard operating procedures (SOPs), troubleshooting documentation, and playbooks to support continuous improvement.
- Network Monitoring & Performance:
- Use observability tools to continuously monitor network performance, helping detect and resolve issues in a timely manner.
- Collaborate with monitoring teams to ensure effective alerting and complete visibility across network sites.
- Contribute to regular performance reviews by tracking and reporting key network metrics.
- Incident Management & On-Call Support:
- Participate in on-call rotations to help ensure 24/7 support for critical network incidents.
- Support incident management efforts by coordinating with cross-functional teams during outages and assisting with post-incident reviews.
- Vendor & Process Collaboration:
- Assist in managing vendor support contracts and work with third-party service providers (Cisco, Palo Alto, etc) to resolve network issues efficiently.
- Collaborate with the Service Manager and other stakeholders to help enforce SLAs and optimize change management practices.
Here’s What You’ll Need (Minimum Qualifications)
- 3-5 years of experience in network operations or a related field, with a focus on Tier 1 and Tier 2 support.
- Solid understanding of network fundamentals including routing, switching, and basic network security principles.
- Familiarity with network monitoring tools and ITSM systems to manage incidents and service requests.
- Strong problem-solving skills, effective communication, and a customer-first approach.
Here’s What You’ll Bring to the Table (Preferred Qualifications):
- Experience in high-growth industries such as biotech, pharmaceutical, or healthcare.
- Exposure to network observability platforms (e.g., Splunk, SolarWinds) and hands-on experience with ITSM tools (e.g., ServiceNow, JIRA).
- Industry certifications such as CCNA or equivalent network operations credentials are a plus.
- A proactive, innovative mindset with a passion for continuous improvement and operational excellence.
- Demonstrated ability to collaborate effectively with cross-functional teams and manage vendor relationships.
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.
- Best-in-class healthcare coverage, plus a suite of voluntary benefit programs to support your unique needs
- A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
- Lifestyle Spending Accounts to personalize your well-being journey
- Family planning and adoption benefits
- Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
- Savings and investment opportunities
- Location-specific perks and extras
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.
Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO Employer)
