Referral Team Lead

Description

To monitor, direct and lead day to day operations and activities of the referral coordinators. This includes the monitoring of their individual revenue portfolios to ensure financial and compliance goals are met. The Team Lead is responsible for tracking all KPI Objectives for coordinators, assisting with client meetings, and developing strategy for clients assigned to team to maximize revenue and remain in compliance.

• Provide support and guidance to referral coordination staff in managing respective account portfolios.
• Ensure referral coordinators are aware of and are meeting financial and program KPIs.
• Provide referral coordinators with guided strategies to maximize capture performance.
• Ensure referral coordinators are in compliance with regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Coordinate and facilitate weekly meetings to monitor coordinator performance and develop performance strategies.
• Provide on-going support to client-related inquiries to ensure identified problems are remediated.
• Prepare reports, as required, to provide data on program activity and performance for both internal and external stakeholders.
• Participate in lead team meetings to update and plan on program goals.
• As needed, perform referral coordination duties
• Assist coordinators in, and sometimes lead, client meetings to address critical issues
• Train team on how to effectively run a client meeting and develop a meeting agenda
• Communicate system issues experienced by coordinators
• Assist with Claim Capture as necessary
  
  

“Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.”

- Hybrid

Requirements

• HS Diploma or equivalent (see below experience level)
• Associate degree (see below experience level)
• Demonstrated understanding of 340B Compliance and Referral Claim Capture
• Knowledge of computers and relevant software, including Microsoft Office Suite
• Excellent organizational skills and data management
• Excellent oral and written communication skills
• Aptitude to understand regulatory standards relating to the 340B program
• Ability to adapt to a complex organizational environment
• Ability to promote and maintain positive relationships with all departments and staff
• Advanced interpersonal communication skills to provide effective consultation and collaboration
• Ability to organize and define problems, develop strategies, and carry out action plans
• Familiar knowledge of electronic medical records systems
• Strong customer service focus with a willingness to run meetings with clients and key stakeholders
• Ability to make good judgment and resourcefulness in problem solving
• Able to take and follow through with delegated tasks and accountability
• Strong attention to detail
  
  

Preferred Requirements

• Minimum of 1 year with associates degree or
• Minimum 2 years’ experience in a healthcare setting
• Minimum of 1 year management experience
  
  

Physical Requirements

• Sitting for long periods of time
• Fine motor skills – repetitive hand motions via keyboard/phone
• Ability to hear, write, and speak effectively