Manager, Financial Services

Position Summary

The Manager, Financial Services is a key role in the development of the Credit and Collections teams and will be responsible for leading the department. This position is accountable for guiding the Financial Services Team’s consistent performance in alignment FFF Enterprises, Inc. goals and objectives fostering the core values of "Helping Healthcare Care" while maintaining a low DSO and a minimal bad debt write-off. This role is responsible for enforcing the company's credit policy and collection of its trade receivables. The primary objective is to protect the quality of the company’s accounts receivable through establishment of quality credit and financial controls, efficient business processes, through strong leadership and development of the Financial Services team.

This position requires interaction with customers, the accounting staff, sales, information technology, warehouse, marketing, customer service, third party collection agencies, attorneys, and the sales operation teams.

Essential Functions and Duties

Leadership Responsibilities

• Hire, train, supervise, praise, and provide feedback to the Financial Services team.
• Appraise performance through weekly check-in and annual performance reviews.
• Provide positive, collaborative, and constructive feedback when appropriate.
• Develop employees’ capabilities by ensuring their participation in company training and development programs.
• Coordinate back up for team member responsibilities for out of office coverage.
• Delegate to employees’ strengths; Train on opportunities for improvement
• Provide adequate and specific instructions when assigning tasks or goals with defined deadline objectives.
• Define team member duties, goals, and objectives in alignment with the company’s strategic objectives and ensure team members successfully complete assignments.
• Fulfill leadership responsibilities in accordance with the company’s policies and applicable laws.

General Responsibilities

• Administer and enforce credit and collections policies and procedures.
• Implement technology solutions to improve credit and collection processes.
• Interface with multiple departments, including sales staff and senior leadership.
• Design and implement effective reporting utilizing automation where possible.
• Prepare and present reports on credit and collections activities to senior leadership.
• Monitor, evaluate, and present solutions to potential problem areas.
• Prepare and develop work strategies, goals, and KPI’s to measure the progress of Financial Services Coordinators and the Financial Services department as a whole.
• Study and standardize procedures to improve efficiency of coordinators.
• Responsible for ensuring customer credit and collection files are maintained. This includes documentation of collection efforts SAP.
• Analyze the accounts receivable aging reports. This includes working with IT and SAP teams to ensure accuracy in reporting.
• Responsible for the review of delinquent account records to determine which customers require action for collection of overdue accounts.
• Recommend collection techniques used by coordinators on collection calls.
• Monitor and verify that appropriate feedback was provided by Financial Service Coordinators when addressing customer questions or concerns.
• Monitor, analyze and reassign portfolio distribution across the team to ensure a balanced distribution in workload.
• Establish, analyze, and manage appropriate credit limit of high-profile accounts. This includes acquisition and review of credit reports and financial statements, as well as re-evaluating established customer’s payment histories.
• Evaluate credit risk for existing and potential customers.
• Develop strategies and goals to reduce exposure to write-offs.
• Select and manage the relationship of third-party collection agencies.
• Represent company when working with credit reporting agencies, collection attorneys, and collection agencies.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws. 
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose,
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills, and Experience

Required Education:

• Bachelor’s degree in business, finance, or a related field of study.

Required Knowledge:

• General knowledge of advanced concepts, practices and procedures related to large retail segment and high volume B2B collections, credit risk mitigation, bankruptcy and understands applicable Federal and State laws in the event litigation is inevitable.
• Experience in developing future Credit and Collections Strategy utilizing technology.
• Proficiency in Microsoft Office Applications with advanced skills in Excel, PowerPoint, and OneNote
• Proven history of reducing delinquency rates and improving cash flow.

Preferred Knowledge:

• Familiarity with advanced ERP systems – SAP preferred.

Required Experience:

• At least seven (7) years’ leadership experience in credit and collection.

Preferred Experience:

• At least ten (1)0 years of progressive experience in leadership
• Managing loss mitigation utilizing with Notes Receivable and interest rate conversion.

Required Skills:

• Must have strong organizational skills.
• Must have a detail orientation and the ability to prioritize work.
• Must have effective verbal and written communication skills.
• Must have the ability to work with limited supervision and as part of a team.
• Sound decision-making abilities.
• Must be able to adapt credit policies to economic changes that occur.
• Must have the ability to learn quickly and adapt to changing business needs.
• Must have the ability to communicate with all levels of management, skilled and professional personnel.
• Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have the ability to motivate individuals towards the goals of the Accounts Receivable Team, the entire Customer Service Department, and the Company as a whole.

Preferred Skills:

• Must be able to influence others without formal authority.
• Must be able to proactively be a catalyst for change, challenging the status quo.
• Must have the ability to thrive in high stress situations with ease.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands, and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

Direct Reports

Yes

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.