Remote Work: Yes
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Develop and implement digital strategies to enhance Zebra customer success while managing a team of Customer Success Specialists who drive renewals and build post-sales relationships with customers to drive increased engagement and adoption of company products. Manages identification of opportunities,and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention results via digital and standard sales methods. Role will manage individual contributors and provide both management and digital technical and strategic leadership. Leads the strategic development of the Customer Success function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Responsibilities:
- Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs.
- Drive business process recommendations to eccelarate adoption, retention, upsell and value achievement while identifing and resolving risk and increasing ROI.
- Develop and implement digital strategies to improve customer success and Manage and oversee documented processes.
- Develop and execute brand enablement programs and c onduct brand audits to ensure consistency. Consult with creators and strategists, delivering high-impact content.
- Engage with team members to build and execute on their career and personal development plans
- Team with Sales, Marketing, Support and Professional Services to guide customers on their journey and help them maximize their investment
- Provide thought leadership as the Customer Success vision continues to evolve and help turn this vision into executable programs and processes for CSMs to deliver to customers driving continuous improvement and scale.
- Instrumental in driving best practices and training across the CS team members and digital strategy.
- Facilitate and drive monthly executive cadence calls for assigned customers and Zebra executives.
- Attend and assist the team drive quarterly steering committee agenda’s, partnering with sales, Executive Management and other resources to drive continued ROI.
- Partner with sales to identify expansion opportunities.
- Meet or exceed performance goals
Qualifications:
Minimum Qualifications:
- Bachelor’s degree required, experience in consulting, professional services or customer success
- Minimum of 12 years' work experience in leading customer facing organizations
- Experience managing teams of 5+ and managing managers
Preferred Qualifications:
- Master's Degree preferred
- Retail/CPG or Supply Chain experience preferred
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary: USD 111200.00 - USD 166800.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
