Job Description
Position Summary
Provide customer and repair support to internal and external customers. Resolve technical and operational questions regarding ICU Medical’s pump infusion systems business. Process customer orders and repair requests.
Essential Duties & Responsibilities
- Provide technical and operational direction to health care professionals responsible for the repair and analysis of product, troubleshooting non-functional devices and providing spare part order entry to ensure continuity of service, utilizing order entry system(s) to process orders.
- Maintain customer concerns in appropriate databases, recognizing issues that need to be escalated.
- Actively participate in the Repair Only service by relating technical information to the customer.
- Effectively execute plans to manage customer interactions to obtain closure of field corrections, upgrades, and recalls in a timely manner.
- Work on special projects as they arise.
Knowledge, Skills & Qualifications
- Experience with working in a Customer Call Center environment
- Biomedical Technician or equivalent experience
- Use of Oracle for Order Management System
- Use of MS Office suite of software application
- Strong verbal and written communication skills
Education And Experience
- High School diploma or GED equivalent
- Associate of Science degree in Biomedical Technology or equivalent from an accredited college or university is preferred
- Minimum of 1 year of experience required
Minimum Qualifications
- Must be at least 18 years of age
Travel Requirements
- Typically requires travel less than 5% of the time
Physical Requirements And Work Environment
- Must be able to sit for extended periods of time.
- This job operates in a professional office environment and routinely uses standard office equipment.
- Visual and manual dexterity skills required due to prolonged use of computer.
About Us
ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're Ready To Bring You Consistent Quality, Innovation, And Value In More Areas Than Ever. Our Focus Allows Us To Bring You
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
ICU Medical EEO Statement
ICU Medical is committed to fostering a diverse, inclusive, and equitable work environment. As an Affirmative Action and Equal Opportunity Employer, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender identity, gender expression, gender reassignment, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
ICU Medical EEO Policy Statement
OFCCP Equal Opportunity Posters
- “Know Your Rights” Poster
- Pay Transparency Nondiscrimination Provision
ICU Medical CCPA Notice to Job Applicants
