Primary Accountabilities:
Operational (100%)
- Partner with business, process owners, and compliance partners to learn and thoroughly understand processes, products, and tools as the end user; and document procedures, staff updates in clear and concise language easily followed and understood by the end user.
- Have a clear understanding of the document control process and understand the use in a document-controlled environment.
- Gather, prioritize, update, and correct knowledge articles as needed and in a timely manner.
- Coordinate the review and approval process for new and modified documentation.
- Maintain a record of all documentation, including procedures, process flows, system guides, and other reference materials in the knowledge management system.
- Maintain the integrity of working documents and updating documentation when revising is necessary.
- Ability to develop plans to accomplish tasks and objectives; ability to accomplish work using resources efficiently; ability to follow instructions through a standard work process; ability to monitor or regulate those procedures, tasks, or activities.
- Follow all safety and security rules.
- Keep work area clean and organized.
Required Qualifications:
- Associate degree in a business-related field of study
- 2-4 years of experience in training or customer service role within a financial related industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
- Must be detail-oriented and capable of producing accurate documentation
- Experience converting informal communications and documentation into an articulate, concise finished product for publication easy to understand by the end user
- Ability to maintain a high volume of documents in a fast-paced environment
- Excellent verbal and written communication and organizational skills
- Ability to work independently and in a team environment
- Proficient in MS Word, Excel, PowerPoint, and Visio
Individual Competencies:
- Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
- Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
- Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
- Establish Focus: The ability to develop and communicate goals in support of the business' mission.
- Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
- Collaboration: Works collaboratively with others to achieve group goals and objectives.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
While performing the duties of this job, the associate is:
- Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
- Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
- Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
- Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
- Occasionally required to remain in a stationary position.
Occasionally: Job requires this activity up to 33% of the time
Frequently: Job requires this activity between 33% - 66% of the time
Regularly: Job requires this activity more than 66% of the time
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
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We are an Equal Opportunity Employer, including disability/vets.
