McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Position Description
The Returns Program Analyst is responsible for reviewing complex business processes, managing the unsalable returns process, assist with large data file analysis, assist with returns pricing and ensuring regulatory & contract compliance. Additionally, this position will support the retained team with ad hoc reporting, research, and process improvement initiatives. This position is expected to complete tasks with minimal direct supervision. This is a critical function within the Customer Returns Solutions team and is the foundation for all downstream transactions. This individual must thrive in performing meticulous research and be extremely detail oriented in a fast-paced deadline-driven environment.
Key Responsibilities:
- Understand and communicate (written and/or verbal) subject matter expertise on unsalable returns procedure
- Partner with team to understand customer’s business needs and develop “win-win” solutions that help drive McKesson’s financial performance
- Track and manage to contractual obligations with respect to customer returns
- Prepare and run customer returns pricing analysis
- Prepare ad-hoc reports and analysis as needed
- Identify areas for improvements and drive solutions
Minimum Requirements
1-2 years of account management and financial data analysis experience
Critical Skills
- Embrace Digital Transformation: Demonstrate a strong digital mindset by actively seeking and implementing technological solutions to enhance business processes and drive innovation within the team.
- Diverse and Inclusive Collaboration: Foster a collaborative environment that values diversity and inclusion. Build and sustain positive relationships with stakeholders from varied backgrounds to drive professional growth and organizational success.
- Strategic and Analytical Thinking: Exhibit strong business acumen by staying informed about industry trends and aligning projects with broader organizational goals. Use data-driven insights to make informed decisions and influence positive change.
- Adaptability and Growth Mindset: Show adaptability in the face of change and a willingness to take on challenges. Continuously seek learning opportunities and demonstrate resilience to maintain high performance and support team dynamics.
- Clear and Impactful Communication: Communicate complex information clearly and persuasively across all levels of the organization. Utilize storytelling to effectively convey ideas and drive key initiatives forward.
- Ability to communicate effectively and interface with stakeholders/customers
- Understanding root cause analytical capabilities
- Experience with preparing and providing detailed financial trending and reporting
- Exceptional Excel skills and data analysis techniques required
- Strong communication and interpersonal skills capable of promoting trust and collaboration with internal and external business partners
- Bachelor’s Degree in related field is preferred but will accept equivalent experience
Additional Skills
- Self-motivated, extremely organized, has strong attention to detail and capable of handling multiple initiatives
- Demonstrates strong diplomatic skills with an ability to consistently think on your feet
- Has ability to identify problems and come up with solutions
- Ability to think logically and analytically, problem-solve, build consensus, and lead initiatives
- Ability to identify areas of improvements and drive solutions
- Exceptional business acumen/aptitude
- Healthcare and/or Manufacturing experience preferred, not required
- Accounting experience preferred, not required
- Access, SQL, and/or Tableau experience helpful but not required
Education
Bachelor’s Degree in related field preferred
Physical Requirements
General Office Demands
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$53,200 - $88,600
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
