Job Summary
JOB DESCRIPTION
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
As a Manager, Service Delivery, you will be responsible for leading a team of Project Managers, Sr. Project Managers, and Program Managers to oversee the successful delivery of product implementation. Establishing high-quality service delivery and driving the overall growth and efficiency of a team, this role requires a passionate leader to provide guidance, coaching, and support of a team in their day-to-day activities. Working closely with others in the Professional Services organization, the successful candidate will play a pivotal role in driving implementation outcomes, improving efficiency, and maintaining high standards of quality while supporting the customer’s journey.
Responsibilities
- Lead and manage a team focused on product implementation and meaningful adoption of solutions while achieving defined scope, schedule, and budget
- Establish a positive relationship with cross-functional partners, cultivating a collaborator experience by which others are supported and eager to engage with Service Delivery
- Monitor and ensure team are meeting or exceeding key performance metrics, including operating and timeline performance, customer satisfaction, and employee engagement
- Manage and report on staffing, utilization, project health, and financial performance to Professional Services senior leadership
- Focus on customer journey experience while creating awareness and delivery of desired outcomes
- Establish and maintain compliance of project management methodologies, change management processes, and best practices within Professional Services
- Implement and enforce governance frameworks to ensure compliance with project objectives, quality standards, and customer expectations
- Accountable for the Service Delivery roadmap; work with cross-functional stakeholders on strategic initiatives to deliver defined outcomes and key results
- Serve as the point of contact between the project management team and key stakeholders to ensure alignment of project objectives and to resolve risks and issues as they arise
- Drive operational excellence to improve service delivery, maximize value, reduce waste, and increase efficiency
- Support and accelerate each team member's professional development
- Manage customer escalations and difficult conversations, utilizing strong problem-solving skills and maintaining positive relationships between internal and customer stakeholders
- Foster a positive and collaborative team culture, promoting accountability, open communication, and a customer-centric mindset within the team
- Steer teams to deliver on results in support of achieving the company’s quarterly and annual financial goals
Required Knowledge And Skills
- Financial understanding of budgets, P&L, and revenue goals
- Demonstrated leadership skills with the ability to effectively manage and mentor a team
- Excellent knowledge and proven practice of project management methodologies, tools, and techniques
- Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively
- Ability to remain adaptable and resilient to all situations aligned with our core values
Basic Qualifications
- Bachelor’s degree or equivalent combination of education and experience including a minimum of five years of people management experience
Preferred Qualifications
- Project Management Professional (PMP) certification
- Master’s degree
- Three years of experience working within a professional services organization and/or healthcare information technology
- Organizational change management experience
- Experience with professional services automation tooling
Work Conditions
- Remote based
- Minimum 25% travel
- Work across multiple time zones
- Extended hours in front of a computer and using video technology
- Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate
About Us
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
