CUSTOMER EXPERIENCE PARTNER

Overview

About Berry

Harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 240+ global locations, we develop, design, and manufacture innovative products with an eye toward the circular economy. At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet. For more information, visit our website , or connect with us on LinkedIn .

The CE Partner will maintain a high level of satisfaction for all customers.

Responsibilities

• Answers incoming phone calls from customers.
• Solves customer issues and ensures customer satisfaction.
• Performs data entry of all types of orders.
• Processes credits and Return Material Authorizations
• Tracks backorders and notifies customers of backorder status daily.
• Provides tracking information to customers upon request.
• Interacts with Production and Shipping to ensure timely service.
  
  

Qualifications

• Ability to multi-task
• Strong interpersonal skills
• Strong organization skills
• Strong phone skills and ability to communicate in a clear, understandable manner
• Strong problem-solving skills
• Ability to work independently with attention to detail.
• Ability to work in a team environment.
• Ability to thrive in a fast-paced environment.
• Strong desire to assist customers.
• 1 year of experience in a customer service environment
• Ability to perform an average of 50 transactions daily
• High school diploma