Ecolab is seeking an Equipment & Product Support Specialist to provide support for our commercial and industrial equipment lines, including warewashing (dishwashing) systems and chemical dispensing solutions. This role is NOT an IT or software support position—it is ideal for individuals with a mechanical mindset who can troubleshoot equipment issues, interpret technical factors, and assist field teams and commercial clients with problem-solving equipment issues.
As a key member of the Equipment & Product Technical Support (EPTS) team, you will respond to inquiries from Ecolab’s field service and sales teams, offering guidance on mechanical equipment troubleshooting, chemical product usage, and system maintenance.
Key Responsibilities
Provide remote technical support (via phone, video, and email) for industrial dishwashing systems, chemical dispensing units, and other Ecolab equipment.
Diagnose mechanical and electrical issues, assist with troubleshooting or scheduling a service technician appointment for complex issues, and offer guidance on system operation and maintenance.
Assist field service technicians and sales representatives in identifying parts, resolving product compatibility concerns, and implementing solutions.
Document technical issues, report equipment performance trends, and contribute to quality improvement initiatives.
Develop training materials and service documentation such as SOPs, troubleshooting guides, and technical bulletins.
Support system launches and provide feedback on new equipment development.
What We’re Looking For
Mechanical aptitude—ability to understand technical diagrams, troubleshoot basic electrical components, and explain mechanical functions.
Strong problem-solving skills—ability to analyze issues and guide field teams through troubleshooting steps remotely.
Excellent communication skills—capable of explaining technical concepts to both technical and non-technical audiences.
Qualifications:
Basic Requirements:
Bachelor’s degree
2+ years of experience providing technical/mechanical based customer support
Preferred Qualifications:
Experience troubleshooting electrical wiring, plumbing, or mechanical systems.
Field service or technical support experience in an industrial setting.
Self-motivated, organized, and able to work independently in a fast-paced environment.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service, Manufacturing, and Product Management
Industries
Chemical Manufacturing
Referrals increase your chances of interviewing at Ecolab by 2x
