This is an on-site role listed at one of the following locations:
Pittsburgh, PA
Asheville, NC
Durham, NC
Greenville, SC
Morrisville, NC
Raleigh,NC
St.Louis, MO
The Business Analyst will support global Customer Service and Commercial initiatives within the CCG IT Global Commercial Applications team. This role involves working with business stakeholders and IT teams to define and improve business processes through technology solutions that align with strategic objectives.
Responsibilities include gathering and documenting requirements, supporting project execution, and collaborating with IT teams to ensure solutions meet business needs. The role also involves analyzing existing processes, identifying areas for improvement, and assisting with testing and implementation.
Key Responsibilities
Gather business requirements through interviews, observations, and collaborative discussions.
Analyze business processes and systems to identify inefficiencies and recommend improvements.
Create documentation, including user stories, functional requirements, process flow diagrams, and use cases.
Work with IT teams throughout the project lifecycle to ensure business goals are met.
Support testing efforts, including user acceptance testing, by developing test scenarios and validating solutions.
Provide expertise on system functionality and business processes.
Build strong relationships with business and IT stakeholders to facilitate communication and decision-making.
Lead smaller projects and coordinate meetings between business and IT teams.
Qualifications
Required:
3-5 years of experience as a Business Analyst or Business Systems Analyst within an IT delivery team.
Bachelor’s degree in a relevant field or an equivalent combination of experience and education.
Minimum 3 years experience in Salesforce.com. Preferred experience in Genesys, Incentive Compensation Management, or ERP systems.
Strong documentation skills, including the ability to create user stories, functional requirements, and process diagrams.
Solid analytical and problem-solving skills with attention to detail.
Project coordination and organizational skills.
Effective communication and collaboration with cross-functional teams.
Preferred:
Experience working with Commercial, Digital Marketing, Product Management, or Customer Service teams.
Experience working in both Agile and Waterfall project environments.
Interest in learning new technologies and improving business processes.
About The Team
The CCG IT Global Commercial Applications team supports critical business functions by developing and optimizing technology solutions. This role provides an opportunity to work on impactful projects in a collaborative environment that values continuous improvement and innovation.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Science, Information Technology, and Product Management
Industries
Pharmaceutical Manufacturing and Biotechnology Research
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