Customer Success Manager

LSPedia • Full-time • West Bloomfield, MI • 6d ago

About LSPedia:

LSPedia is a global leader in SaaS solutions for compliance, serialization, and traceability across the food, consumer products, and pharmaceutical industries. Our OneScan and Investigator platforms drive enhanced supply chain efficiency and visibility.

About the Role:

As a Customer Success Manager at LSPedia Inc, you will be responsible for ensuring our clients receive the highest level of service and support. You will be the primary point of contact for our clients, building strong relationships and providing solutions to their needs. Your main goal will be to ensure our clients are satisfied with our services and continue to do business with us. You will work closely with our sales and technical teams to ensure a seamless experience for our clients.

Responsibilities:

Build and maintain strong relationships with clients, acting as their primary point of contact
Provide exceptional customer service and support, ensuring client satisfaction
Identify and address client needs, providing solutions and recommendations
Collaborate with sales and technical teams to ensure a seamless client experience
Track and report on client metrics, identifying areas for improvement
Ensure customer and revenue retention

Skills: As a Customer Success Manager, you will use excellent communication and interpersonal skills to build strong client relationships. Your problem-solving and analytical skills will be essential in identifying and addressing client needs. You will work closely with our sales and technical teams, utilizing your ability to work independently and as part of a team. Experience in the telecommunications industry and with CRM software is preferred, but not required. This role will provide you with the opportunity to work in a fast-paced, high-growth environment where you will be able to make a significant impact on the success of our clients and our company.

Minimum Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field
5+ years of experience in customer success or account management
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team

Preferred Qualifications:

Experience in the serialization and/or supply chain
Experience with CRM software (i.e., Hubspot, SalesForce, Gainsight, etc.)
Experience in a fast-paced, high-growth environment

Benefits:

Competitive base salary, commission, and bonuses
Comprehensive health insurance
Dental insurance
401(k) with employer match
Additional perks and benefits