Overview
The Strategic Account Executive serves as the senior level liaison for some of our most complex clients and is responsible for the overall growth and retention of those assigned accounts and for strategic planning with senior management; resolution of client issues to meet or exceed client expectations, renewals and contracting. Develop long term strategic plans for clients designed to ensure account retention and short term tactical plans to ensure customer satisfaction. Discuss customer issues affecting cost of service delivery and margin and identify creative solutions to those issues. Ensure profitability of individual accounts and overall Maxor Plus profitability.
Position Location
This is a remote-based position within the Continental US.
Our Company
Maxor is an industry leading pharmacy care solutions company dedicated to improving patient outcomes and lowering the total cost of care through our clinically integrated pharmacy care solutions. We help health systems and hospitals strengthen their role as community hubs. Our combined offerings give patients access to vital medicines, treatments, and health services while creating pharmacy value for the system. From filling prescriptions for employees in their own pharmacies to offering access to broader networks and limited distribution drugs, we provide the technology, relationships, and expertise to make it happen.
Our teams help optimize the pharmacy experience for patients, our customers, their employees, and members whether it’s through our customized pharmacy benefit offerings; providing access to prescription medications and therapies through our home delivery and specialty pharmacies; or delivering clinical and financial value with our end-to-end pharmacy management solutions. With a legacy of exceptional service and deep clinical and pharmacy expertise, Maxor has been a trusted partner enabling pharmacy care since 1926.
Why Join Maxor?
At Maxor, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients while ensuring their own well-being; finding fulfillment in meaningful work, competitive compensation, comprehensive benefits, diverse and inclusive teams, and limitless career possibilities.
With a growing workforce of 1,600+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.
Responsibilities
- For each client, develop and implement an effective business plan
- Identify formal and informal decision makers; create a plan that meets the product, clinical, service, and financial needs of the client
- The Strategic Account Executive must have the ability to operate independently and demonstrate good judgement in client interactions.
- Develop effective presentations, proposals, and communications
- Demonstrate an understanding of multiple facets of PBM business including contracting and underwriting
- Understand and stay current with the health plan industry, specifically pharmacy benefit management
- Focus on the customer and market
- Translate marketplace information into the client’s language and context
- Act as a trusted advisor to clients, creating value after fully researching customer
- Act as the owner of the client relationship, accountable for ultimate client satisfaction and loyalty
- Develop and execute strategic solutions in conjunction with internal partners
- Actively engage in the development of new opportunities for partnerships
- Participate in the bid/renewal process, preparation, and presentation for current and prospective clients
- Make sound business decisions/recommendations based upon an appropriate balance of thoughtful analysis of facts, experience, intuition, and the implications of that decision for the client
- Work well with other team members by creating positive team dynamic—leveraging team talent and expertise appropriately by delegating tasks and projects.
- Monitor client costs and trends
- Oversee and ensure timely resolution of client issues
- Oversee new client setup
- Review Quarterly Performance Reviews with client
- Ensure client retention and renewal
- Other assigned duties or special projects as requested by management
- Workforce member may have to access Protected Health Information
- Promptly report any allegations of impropriety to the Compliance Department.
- Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
Qualifications
Education:
- Associates or Bachelor’s degree required
Experience:
- Account Management and PBM experience required
- 5+ years in a similar or related industry role
- Proficient MS Office experience
- Strong aptitude to communicate effectively both orally and in writing to interact with a wide variety of individuals providing optimal patient care aligned with Maxor's relentless commitment for distinguished customer service
- Strong organization skills with ability to prioritize in a dynamic environment
- Self-motivated with ability to work both independently and as part of a team
Knowledge, Skills and Abilities:
- Self-starter demonstrating high-performance
- Comprehensive understanding of the PBM environment and broader healthcare system
- Ability to manage client expectations based on company capabilities
- Capability to successfully interface with customers, peers, cross-functional department personnel, and senior management
- Accountability for individual and team initiatives to service the client
- Ability to analyze issues/problems from multiple perspectives while anticipating the future and make recommendations to support the client and company in achieving mutual objectives
- Effective communication in highly visible situations
- Ability to deliver technical information in a formal training environment
- Identification of growth opportunities with the client; management of profit/loss of assigned accounts; accountability for individual and team objectives
- Strong interpersonal and communication skills; ability to interact with and engage clients at all levels (energized by social interaction)
- Strong experience in managing an extensive book of business
WE OFFER
At Maxor, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.
We offer highly competitive compensation and comprehensive health benefits including:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
Apply today at https://www.maxor.com/careers/
Maxor is an EOE, including disability/vets
