At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration.
Who are we looking for?
The Software Engineer in Support team member will be responsible for resolving escalated support tickets which need in-depth analysis at the source code level of our software product, databases, and processes. We are looking for a highly analytical problem solver that has excellent troubleshooting and debugging skills, as well as .NET and SQL expertise, that can investigate problems and make appropriate code changes quickly and accurately. Additionally, you will be a strong communicator, as you may need to talk to business logic experts, quality assurance, and senior engineering staff to resolve issues.
You may be hired as an Associate Engineer or Engineer based on your depth of skill and breadth of experience.
What will you do?
- Monitor and resolve Level 3 (highest escalation) Salesforce cases and provide prompt resolution and/or corrective action.
- Perform detailed root cause analysis to recommend both short-term and long-term corrective and preventive action.
- Use .NET and SQL skills to reproduce customer-reported issues. This can involve local builds and identification of relevant test data to step through the code via a debugger.
- Design, develop, review, and test fixes for customer-reported issues.
- Monitor application alerts and troubleshoot application issues that are reported.
- Work with the engineering department to improve quality, efficiency, testability, and maintainability of code base, and identify opportunities for process improvement, as well as involvement in implementation thereof.
- Develops SQL utilities and libraries to satisfy customer application and data integration needs.
This is an onsite position at our office in San Diego.
What education and experience do you need?
A combination of the following education and experience factors will be considered:
- B.S. in Computer Science or other Engineering discipline or applicable work experience.
- 3-6 years of experience as a software engineer in a support environment.
- Proficiency in SQL and. .NET is required and Java preferred.
- Familiarity with using revision control applications, preferably JIRA and GitHub.
- Demonstrated excellent problem analysis and solving skills.
- Some medical industry background including accounting and revenue cycle management.
What’s in it for me?
We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!
- Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services. Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
- Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
- Plan for your golden years with confidence through our 401k retirement plan, complete with a company match.
- Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
- Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate priorities
Why XiFin?
XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative AI-enabled technologies and services, we deliver operational efficiency, interoperability, and simplicity. The company’s revenue cycle management, clinical workflow enablement, laboratory information system, and patient engagement solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies.
Helping healthcare providers achieve financial strength empowers them to do more good for more people. That’s THE POWER TO DO GOOD.
What does the position pay:
Compensation is determined by several factors which may include skillset, experience level, and geographic location.
The expected range for this role is $68,000-$95,000 annual compensation. Please note this range is an estimate and actual may vary based on qualifications and experience.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.
EEO Statement
XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual
