The overall responsibility of this position is to oversee the day to day concerns of our Customers and assist them with Parts Orders.
Responsibilities
- Take orders from customers for parts purchases via phone, fax, email and Parts24.
- Assist customers in machine parts search using LIDOS and Parts manuals as needed.
- Check stock and advise customers what is on hand and what could be substituted.
- Suggest certain spare parts (filters, gaskets, seal kits, etc.).
- Key order into Baan system.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Process credit card orders from retail customers.
- Prepare purchase orders and sales orders in the computer system as necessary for order processing.
- Advise customers on substitutions or replacements of parts.
- Track backorder shipments and advise customers of arrival time and stay in contact with the customers and our European sister company in regard to backorders.
- Release Backorders.
- Communicate with remote warehouse at LCA if part not in stock at LWE.
- Establish purchase order to LCA.
- Listen to and resolve customer complaints.
Competencies
- Education and Experience: High School diploma or equivalent education with a minimum of one year of experience in a parts environment.
- Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
- Ability to interface with all levels of staff.
- Demonstrated ability to handle confidential information.
- Knowledge of software and systems related to parts operations activities; timekeeping systems; project management software; spreadsheet software; and word processing software.
- Travel domestically and internationally up to 5% of the time.
- Ability to be on 24 hour on-call for emergency machine down situations to order spare parts on a rotating basis.
- Ability to work overtime, as well as on weekends.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Melissa Silva
melissa.silva@liebherr.com
