- Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.
Advanced Infusion Care is looking for an experienced and motivated Patient Financial Advocate to join our dynamic team! The Patient Financial Advocate is a full-time position responsible for assisting patients with navigating their healthcare financial responsibilities, including billing inquiries, insurance verification, payment plans and drug manufacturer assistance. This role requires strong communication skills, a detailed understanding of insurance processes, and the ability to provide exceptional customer service.
The ideal candidate will possess excellent communication and time management abilities, demonstrate exceptional organizational skills with a keen eye for detail to ensure accuracy, and consistently follow processes. They should have a strong understanding of insurance benefit verification and ensure compliance with Federal and State regulations.
AIS Healthcare offers great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, a vacation package, 401K plan with a generous employer match, hybrid office/work from home opportunity, growth, and more!
Education And Experience
A high school diploma or general education degree (GED) equivalent is required; Minimum 2 years' experience in customer service, medical insurance, benefits verification, healthcare, or similar vocations preferred.
Essential Duties And Responsibilities
- Determine patient s financial status.
- Educate and guide patients about copay and financial assistance programs, application process, and requirements.
- Register all eligible patients in copay assistance programs if available.
- Analyze and verify documents such as income, tax forms, W-2's and bank statements to objectively determine applicable income and assets for financial assistance program.
- Review, process, and determine approval according to Financial Assistance Policy eligibility criteria. Request financial assistance approval from management if necessary.
- Request financial assistance approval from management if necessary.
- Process applications in a timely manner to consistently meet individual productivity goals. Effectively communicate with patients in reference to their financial assistance application. Document in the patient s record all requests, determinations, and conversations.
- Effectively communication with patients in reference to their financial assistance application.
- Document in patient's record all requests, determinations, and conversations.
- Scan documents to patient s chart.
- Ensure appropriate follow up according to policy guidelines.
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
- Share knowledge gained with other staff members and works as a team member.
- Comply with and adhere to all regulatory compliance areas, policies and procedures and company "best practices"
- Responsible for adhering to the quality, production, and turnaround standards associated with the department and/or assigned program.
- Recognizes patients’ rights and responsibilities and support them in the performance of job duties, respect patient’s rights to privacy and confidentiality.
- Complete assigned paperwork/documents as directed in a timely manner
- Interact with others in a positive, respectful, and considerate manner.
- Perform other job-related duties as assigned.
Qualification Requirements
- Knowledge of medical insurance.
- Ability to communicate effectively and professionally with patients and coworkers.
- Active listening, speaking, understanding, and writing.
- Ability to make decisions, solve problems, and work independently with minimal supervision.
- Proven knowledge and complete utilization of processes, systems and techniques to ensure goals are met.
- Enjoy working in a team-oriented, service-focused environment.
- Demonstrate extreme attention to detail and accuracy.
- Highly organized.
- Ability to prioritize and meet deadlines.
- Basic computer proficiency.
- Knowledge in the use of Microsoft applications.
Steps To Apply
To apply for this role, you must complete a Culture Index Assessment to be considered. Please note that your application will not be considered if the Assessment is not completed.
Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete.
portal.cultureindex.com/public/survey/general/0BFB8F0000
AIS HealthCare™ is the leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combines with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes.
We offer a wonderful work culture, looking for an impact player who is positive, earnest, and hardworking.
