Description:
Customer Service Manager Tampa, FL
An exciting opportunity awaits you at SDS-Rx/MDS - We’re a healthcare logistic services company with over 100 locations nationwide. We provide dedicated, flexible delivery solutions to long term care, specialty, infusion, nuclear pharmacies, as well as pharmaceutical distributors, labs, and healthcare networks.
Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver!
Right patient, right place, right time. We’re a young, dynamic, technologically progressive, and rapidly growing logistics company in the pharmaceutical delivery space in search of a Customer Service Manager to support our MDS business line.
To learn more about our company, please visit our website at https://www.sds-rx.com/.
What is the Pay?
$85,000- $90,000 Per Year
When Would You be Working?
Monday – Friday 8 am – 5 pm
Where Will You be Working?
7861 Woodland Center Boulevard, Tampa, Florida 33614
What Are We Looking for?
An experienced healthcare logistic professional with strong project management skills who will be responsible for all MDS customer operational expectations. The ideal candidate needs to be customer driven as well as an entrepreneurial-minded team player who wakes up every day focused on meeting customer needs and working proactively to build long-lasting relationships and sustainable processes and solutions.
Duties And Responsibilities
The Manager is responsible for managing both internal teams and external customers, ensuring customer satisfaction, and leading business reviews. This position will coordinate with the MDS Operations Manager to ensure customer expectations are met and the execution of service needs are delivered and exceed the customer and patient needs to transport Nuclear Medications throughout the nationwide network as follows:
- Manage day-to-day activities with Lead Drivers as well as coordinate with appropriate operations teams for daily coverage of all expected deliveries.
- Develop a strategic plan to ensure KPIs are achieved.
- Focus on proactive management of customer needs and achieving desired outcomes.
- Review and monitor driver resources and utilization to ensure service expectations are achieved while achieving maximum cost efficiency.
- Develop and implement operational policies and procedures which ensure efficient and effective operations as well as strive for continuous improvement.
- Monitor the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
- Lead Business Review preparation and delivery with focus on delivering insights and generating productive conversations around strategic initiatives/partnerships.
- Manage budgets to include forecasting and allocation of resources to meet goals.
- Work cross-functionally with a wide range of stakeholders to align objectives.
- Analyze data and trends to identify opportunities for process improvement and cost savings.
- Report on operation efficiency and quality standards.
- Create and establish best practice operating procedures across MDS customers.
- Develop, monitor and enhance KPI metrics across MDS
- Direct responsibility for ensuring MDS meets customer’s key performance metrics.
- Create a standardized SOP for MDS and SDS to onboard, contract and retain our Independent driver network.
Qualifications
- 5+ years of experience in logistics, customer service, project management
- Bachelor’s Degree in business administration/supply chain management/logistics and transportation (or similar) preferred
- PMP certification preferred
