Position Title: System Administrator
Department: Technology Services
Reports To: Technology Manager
Classification: Exempt
Workdays: Monday - Friday
Schedule: 8:00 am - 4:30 pm
Work Location: On office
Join our team and have a successful growing career with Health Care Logistics!
We have a casual and fun work environment with the necessary tools and resources to help you build success and growth within the company. Customer satisfaction is at the heart of everything we do!
Primary Function:
The System Administrator will be responsible for the management and maintenance of network resources, servers, Microsoft 365, and AWS infrastructure. This role focuses on day-to-day operations, incident response, system monitoring, and backup/recovery processes. The individual will work independently but collaborate closely with the Cybersecurity Manager as part of the security response team.
Responsibilities
- System Maintenance & Operations
- Perform day-to-day management, monitoring, and maintenance of network resources, servers, and cloud-based infrastructure (Microsoft 365 and AWS).
- Ensure system availability, reliability, and performance through proactive monitoring and troubleshooting.
- Conduct regular updates, patch management, and system upgrades.
- Backup, Recovery, and Monitoring
- Design, implement, and manage backup and disaster recovery strategies to protect critical systems and data.
- Continuously monitor systems to identify and resolve issues in real-time, minimizing system downtime.
- Microsoft 365 Administration
- Manage all aspects of Microsoft 365, including Exchange, Teams, SharePoint, OneDrive, and Intune.
- Handle user provisioning, access management, and license administration.
- Optimize M365 configurations to align with organizational needs.
- AWS Infrastructure Management
- Manage day-to-day operations of AWS resources, including EC2 instances, S3 storage, IAM roles, and networking components.
- Ensure proper resource utilization and implement cost-efficient practices.
- Incident Response & Security Collaboration
- Respond to system incidents, troubleshoot issues, and escalate when necessary.
- Collaborate with the Cybersecurity Manager to address system vulnerabilities and participate in the security response team.
- Maintain system security protocols, including user access controls and monitoring for unauthorized activity.
- Documentation & Reporting
- Maintain accurate and up-to-date system documentation, including configurations, processes, and troubleshooting guides.
- Provide regular reports on system health, incidents, and maintenance activities.
- Collaboration & Support
- Support end users by troubleshooting system access, connectivity, and operational issues.
- Coordinate with other departments to implement technology improvements and resolve issues effectively.
Qualifications:
- Minimum of 5 years of experience as a System Administrator or in a similar role.
- Strong experience managing and supporting Microsoft 365 (Exchange, Teams, SharePoint, Intune, etc.).
- Hands-on experience with AWS operational tasks (EC2, S3, IAM, etc.).
- Proficiency in managing servers, network resources, and backup/recovery processes.
- Solid understanding of monitoring tools and incident response best practices.
- Familiarity with system security principles and collaboration with cybersecurity teams.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work independently while effectively collaborating with cross-functional teams.
- Excellent organizational and documentation skills.
- Strong verbal and written communication skills.
Preferred Qualifications:
- Certifications such as MCSA/MCSE, AWS Solutions Architect, or similar.
- Experience with automation tools (e.g., PowerShell, scripting languages) for system management.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
Our benefits are incredible!
We offer a benefits package that includes:
- 6 Paid Holidays
- Full-time benefits 1stof the month after 60 days of employment.
- Medical Insurance: We offer two medical plan options with low deductibles. Save more on premiums by qualifying for wellness rates!
- Dental Insurance
- Prescription Drug Program with low copays
- VSP Vision Insurance
- Flexible Spending Accounts
- Paid time off - 7 vacation days and 8 personal days starting at your first full year of service (Prorated hours are given after 1stof the month after 60 days of employment)
- 401(k) Retirement including 4% company match
- Company Paid Life Insurance
- Voluntary Life Insurance available for you, your spouse, and your children
- Company Paid Short and Long Term Disability Insurances
- Extensive Bereavement Leave Policy
- Employee Assistance Programs
- Rainy Day Savings Program
