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This position is responsible for coordinating transport activity within an assigned market. This position is also responsible for ensuring high member and clinic satisfaction through efficient coordination of pick-up and return schedules.
Primary Responsibilities
- Communicates with drivers, inbound teams, members, providers, clinic staff and co-workers
- Schedule, route, and dispatch trips to all manner of providers
- Ensures pick-ups, drop-offs, and ride times occur in a timely, safe, and efficient manner
- Reschedules trips to adjust for breakdowns, service limitations, return trip changes and other circumstances.
- Provide assistance to drivers for directions to destinations
- Assist drivers and transportation providers with problems or issues relating to scheduling
- Establish and maintain effective communication with transportation providers
- Report and record all accidents and/or incidents to the applicable manager/supervisor
- Respond to emergency situations to ensure transportation coverage
- Monitor software, telephones and on-road provision of service for quality
- Performs other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High school diploma or GED equivalent
- 2+ years of customer service experience
Preferred Qualifications
- Dispatch experience for non-emergency medical transportation
- Bilingual (English/Spanish) fluency
Soft Skills
- Proven ability to read maps and understand the relation of time to distance
- Demonstrated excellent written and verbal skills
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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