Onsite Support Technician l

Oracle Health / Cerner • Full-time • Valhalla, NY, US • 3w ago

Job Description

Job Description:

The Onsite Support Technician is responsible for computer hardware, software (location specific or global) and

peripherals. Onsite Support is the second point of escalation for the resolution of desktop or laptop related

incidents, service requests, and connectivity issues. The Onsite Support Technician also enforces

Westchester Medical Center's desktop and laptop policies and procedures.

Essential Responsibilities and Duties:

 Provides second-line investigation and diagnosis

 Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

 Escalates unresolved incidents/service requests within agreed timescales

 Logs relevant incident/service request details per help desk procedures

 Communicates with client regarding incident progress

 Ensures tickets are updated at all times until issues are resolved

 Complies with Quality Health Safety Environment (QHSE) and IT policies

 Liaises with clients, other Oracle IT support groups and 3rd party providers when necessary

 Performs staging of PCs

 Performs IMAC (Install, Move, Add and Change)

 Conducts hardware and software maintenance and support

 Troubleshoots and resolves PC incidents and/or VIP requests

 Coordinates with Service Desk for hardware repair

 Assists with Site Security Officer (SSO) on IT security issues and virus elimination

 Assists local Server Team when server maintenance is required

 Creates/maintains documentation

 Special events coverage

 Connected Backup client support

 Local network support and/or assists centralized Network team

 UNIX/Linux System Administration experience is desired

hardware/software selection, procurement, setup, installation, configuration, upgrades,

monitoring and troubleshooting

user account creation/deletion and file permissions
Backup management and maintenance

Career Level - IC1

Responsibilities

As a member of the Help Desk, develop a complete understanding of the Oracle product line while providing phone support to internal employees and/or outsourcing customers. Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $19.62 - $38.32 per hour; from: $40,800 - $79,700 per year. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.