Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Hours: Monday - Friday, 7:00AM – 5:00PM. 8 hours per day, 40 hours per week. Supervisor will determine the schedule within the given hours.
Location: 2010 Goldring, Las Vegas, NV
Primary Responsibilities
- Retrieving previous medical records on all established and new patients for upcoming appointments (from all PCP, hospitals in state and/or out of state)
- Getting all testing ordered for all recheck and new patient appointments (lab results from all lab facilities, radiology from all facilities)
- Electronically get hospital records for all hospital f/u appointments for new patients, as well as all post op appointments. This is generally from 15+ local hospitals. Excluding hospitals that are not online accessible.
- Call patients to verify if testing is done, if not we cancel appointments or reschedule appointments
- File ALL records received into patient’s charts
- Verifying that all appointments are scheduled correctly
- Scan insurance cards, making sure that all paperwork is filled out correctly and signed
- Collect co-pays and co-insurance, deductibles and balances
- Scan receipts and patient paperwork
- Keep front office and waiting room clean and stocked
- Print schedules for medical assistants and physicians
- Balance daily logs and money collected, posting payments when balanced
- Coordinate patient check out process
- Confirm all FFS eligibility for all locations and update eligibility form in EHR
- Issue referrals for outside specialties
- Obtain authorization for all office procedures and radiology if needed
- Answer phone calls from 3 phone queues (scheduling, high priority and overflow)
- Intake all demographic information for new patients
- Update demographic information for existing patients
- Collect insurance information
- Route calls throughout the office to appropriate department
- Coordinator intake consultation requests from physicians for on call physician
- Other responsibilities as assigned
What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED (or higher)
- 1+ years of experience in customer service
- 1+ years of experience in a medical front office position
- Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint
Preferred Qualifications
- 1+ years of experience with medical office processes
- Bilingual (English / Spanish)
- 1+ years of related work experience including data entry
- Prior experience with EMR computer applications
Nevada Residents Only: The hourly range for Nevada residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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